Complete and return this form if you wish to cancel this contract.

Model cancellation form

Right of cancellation for consumers

(A consumer means every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession.)

Return policy

Right of cancellation
You have the right to cancel this contract within fourteen (14) days, without any obligation to give any reason. The cancellation period is fourteen days from the day on which you or a third party other than the carrier and indicated by you acquired the physical possession of the goods.
To meet the cancellation deadline, it is sufficient for you to inform us by way of a clear and unambiguous declaration (e.g. a letter sent via conventional post, a telefax or e-mail) stating your decision to withdraw from or cancel the contract and to send it to the following address:

HRT-Hausregeltechnik GmbH
Otto-Schmerbach-Str. 19

Tel. +49 371 8100 1975
Fax. +49 371 8100 1976

You may use the attached model cancellation form which is, however, not mandatory. You can also electronically complete and transfer the model cancellation form or a different unambiguous declaration which can be found on our homepage ( If you choose this option, you will immediately receive (e.g. via e-mail) a confirmation of receipt of your cancellation. To meet the cancellation deadline, it is sufficient to send the notification about exercise of the right of cancellation before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless otherwise expressly agreed with you; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have furnished evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost for returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exception to the right of cancellation

No right of cancellation is provided in the case of contracts
for the supply of goods which are not already manufactured, are produced in accordance with the consumer's specific selection or specifications or which are unambiguously customised to meet the personal wishes and demands of the consumer, in the case of contracts for the supply of goods which can quickly spoil or whose expiry date would quickly be exceeded, contracts for the supply of sealed goods which for health protection or hygienic reasons are not suited for return if their seal was removed after delivery, contracts for the supply of goods if they were inseparably merged with other goods after delivery due to their nature or properties, in the case of contracts for the supply of alcoholic drinks whose prices were fixed on conclusion of the contract and which can, however, be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on the variations in the market prices on which the entrepreneur has no influence, contracts for the supply of sound and video recordings or computer software in a sealed package if the seal was removed after delivery, as well as in the case of contracts for delivery of newspapers or magazines, with the exception of subscription contracts.